FOOD AND BEVERAGE SERVICE METHODS

Food Service Methods

In order to move the food produced in a kitchen to the customer some form of food service is required.This may vary from full silver service in a luxury restaurant or hotel,where the food is brought to the customers table,to a self-service cafeteria where the customer collects his own food from a service counter.

Traditionally, fully waiter service was the predominant method of food service.Today,however ,a great degree of informality when eating  away from home,,and the need of increasing productivity due to rising costs,has led to other food service methods and styles being developed,these include the traditional cafeteria and its many derivatives,counter service,take-away foods,vending,and the numerous tray service systems,used particularly in the welfare sector.

The mode food service employed by an establishment will depend on a number of interrelated factors,the type of establishment -whether it is an industrial cafeteria providing low-priced meals or high class restaurant offering more complex dishes and more expensive food,the type of associated food production method,for example whether using traditional or conventional production,or comparatively more  recent method such as cook-freeze or cook-chill,the type of customer to be catered for and the type of menu to be offer,the availability of staff and their skills,the space available,and finally the cost and profit targets of the establishment as determined by financially considerations.

FOOD AND BEVERAGE SERVICE METHODS

Introduction

Food service may be defined as that phase of the food flow(i.e. from buying in foods to service to the customer) wholly concerned with presentation of the food to the customer,after the completion of the food production.In some situations food service may include an element of transportation due to the separation of the food service facilities from the food production,for example of a centralized cook-freeze operation serving peripheral units.

Beverages service may be defined as that phase of the beverage flow wholly concerned with presentation of the beverages to the customer after the completion of beverage production.In beverage service there may be little or no element of transportation as the beverage production and service facilities are rarely separated by any real distance.

SPIRITS 1

It should be noted that many establishment because of  the planning and layout,there are some alcoholing beverages for consumption with a meal,these are sometimes dispensed from the bar situated outside the food and beverages service area itself,in other words from one of the public bars one of the examples of these drinks are spirits.
Spirits are obtained from distillation of cereals e.g maize,barley,wheat,rice,etc.
Here are four types of spirits which can be obtained by distillation of cereals.

A. WHISKY
B. GIN
C. VODKA
D. RUM

INTRODUCTION TO CUSTOMER CARE

Customer Care

Customer care refers to the secondary activities undertaken by an organization to maximize customers satisfaction in its primary activities:

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The primary activities referred to here include;
-Supplying good or service
-Design
-Marketing
-Purchasing
-Assembly
-Manufacturing
-Accountancy
The secondary activities include;
-Logistics&physical distribution
-Complaints handling
-After sales service
-Provision of information to customers before,during and after the sale.
-Selling /order -taking & billing
-Packaging and presentation
-Credit,terms of payment and debt collection