INTRODUCTION TO CUSTOMER CARE

Customer Care

Customer care refers to the secondary activities undertaken by an organization to maximize customers satisfaction in its primary activities:

How May i Help You?

The primary activities referred to here include;
-Supplying good or service
-Design
-Marketing
-Purchasing
-Assembly
-Manufacturing
-Accountancy
The secondary activities include;
-Logistics&physical distribution
-Complaints handling
-After sales service
-Provision of information to customers before,during and after the sale.
-Selling /order -taking & billing
-Packaging and presentation
-Credit,terms of payment and debt collection


Why Customer Care is Important?

Customers are the single most important factor in our work.Without them,there would be no restaurant,bar,kitchen,hotel,bank,security firm,airline,supermarket,bus company,institutions of learning,or hospital etc.Customers,in other words mean jobs for us.They provide business by patronizing our establishing and more new business by returning to or recommending your establishment to others.Customer care is a continuous process.The way you deal customers and with colleagues should change and develop,not just when you are training,but during your own working life

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