PROCEDURES FOR TAKING TABLE BOOKINGS IN THE RESTAURANT

What is booking ?

Booking is first contact between any establishment  with  the  guest,so must be handled carefully and swiftly.

How are booking made:
Booking can be made by using:-

1. Letter
2. Telex
3. Telephone
4. Telefax
5. E-mail
6. Personal call

A book to record the bookings must be opened.What information must be recorded in this book which is known as booking diary.

1. Name of the guest
2. Day,date
3. Time
4. Number of patrons in the party
5. Any special request

Just be open the restaurant,the head waiter will reserve as per the booking a table.A special tag carrying the name of will be on the side table.

When the guest arrives waiting staff should do the following;-

1. Greeting and inviting the guest
2. Seating the guest
3. Presentation
4. Explaining of the Menu and order taking
5. Writing and the clearing of the order
6. Transmitting of the order
7. The service