WHY IS CUSTOMER CARE IMPORTANT ?

Customer are te single most important factors in our work.Without them,there would be no restaurant,bar,kitchen,hotel,bank,security firm,airline,supermarket,bus company,institutions of learning or hospital etc.Customers,in other words mean jobs for us.They provide business by patronising our establishment and more new business by returning to or recommending your establishment to others.
Customers care is continuous process.The way you deal with customers and with colleagues should change and develop,not just when you are training,but during your working life.This is because not only you and your colleagues but also your place of work,the customers and your environment is dynamic.

BENEFITS OF GOOD CUSTOMER CARE

1. Better quality of Goods and Service to the Customers.Understanding customer needs and moving  closer to them fosters the development of the better quality goods  and service.
2. Increasing business to the company
3. Building up confidence to yourself (staff) and the customers
4. It is profitable in most cases
5. Good Customers service should ensure that the customer gets maximum value from the purchase.
6. Developing teamwork-colleagues

Customer care needs your countinued attention.It is a of continually becoming better as it once you start,through many ways including;-

1. By learning news skills
2. By improving skills you already have
3. By developing skills you already have so they can be applied to new situations